Game Outage - 12pm to 1pm PDT May 25th

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Game Outage - 12pm to 1pm PDT May 25th

Postby ATA_Ness » May 25 2017, 12:52pm

UPDATE


We will extend compensation to all players who have logged in from 9am to 3pm PST. The next set of compensation will go out at 3pm. Thank you for your patience.

The Holo-crystal leaderboards issue will be fixed soon! Although you may not see the correct numbers, we have the correct data on file and we assure your rewards will be distributed correctly. We are currently working on distributing the rewards!

Original post


Hello All,

Our sincerest apologies for the game outage that occurred from 12:15pm to 1:30pm PDT on May 25th, 2017 (7:15pm - 8:30pm UTC).

Any players who logged in after 11am will be given the following:
- 5 Holo-tokens
- 100 Trial Tokens
- 24 Energy
- 250 EX

The event and Trials of Adrena have been extended for 1.5 hours, as well as any SMASH's Charms that were in effect.
In addition, all Holo-missions that were active by 12pm were extended accordingly.
Reward payouts will also be looked into to ensure that everything was rewarded correctly.

The event, Trials of Adrena, and Holo-missions will now end at 3:30pm, with the overall leaderboard ending at 3:45pm.

Again, our apologies for the inconvenience.
ATA_Ness
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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby Tommelz » May 25 2017, 1:04pm

Thanks for fixing the issues and giving rewards for compensation, which are pretty nice. *cough*please crash twice a day*cough*

Just kidding, my life had no purpose for that hour. 
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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby mojoe » May 25 2017, 1:13pm

I just wanted to buy a Noob Starter Pack

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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby Tommelz » May 25 2017, 1:15pm

On a more serious note... I just noticed my daily holo event page says I'm unranked. Are you going to fix that aswell?
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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby Fatalskillz » May 25 2017, 1:22pm

I didn't get any compensation 🙄
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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby spencer » May 25 2017, 1:53pm

Daily holo got reset lol
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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby Anexanhume » May 25 2017, 2:00pm

Please fix daily holo. I need the reward for bundle.
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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby -Boobie- » May 25 2017, 2:16pm

The holo crystals reset. That needs to be fixed as myself and my faction members went out of their way to do these stupid holomissions the past 24hrs.
Moar Respek to da chamION
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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby riddle_explos » May 25 2017, 2:28pm

Daily holo LB is now fixed for me. Thank you.
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Re: Game Outage - 12pm to 1pm PDT May 25th

Postby Lord_Anthony » May 25 2017, 2:42pm

Tried logging in during the outage🤔
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