Page 1 of 2

Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 12:52pm
by ATA_Ness

UPDATE


We will extend compensation to all players who have logged in from 9am to 3pm PST. The next set of compensation will go out at 3pm. Thank you for your patience.

The Holo-crystal leaderboards issue will be fixed soon! Although you may not see the correct numbers, we have the correct data on file and we assure your rewards will be distributed correctly. We are currently working on distributing the rewards!

Original post


Hello All,

Our sincerest apologies for the game outage that occurred from 12:15pm to 1:30pm PDT on May 25th, 2017 (7:15pm - 8:30pm UTC).

Any players who logged in after 11am will be given the following:
- 5 Holo-tokens
- 100 Trial Tokens
- 24 Energy
- 250 EX

The event and Trials of Adrena have been extended for 1.5 hours, as well as any SMASH's Charms that were in effect.
In addition, all Holo-missions that were active by 12pm were extended accordingly.
Reward payouts will also be looked into to ensure that everything was rewarded correctly.

The event, Trials of Adrena, and Holo-missions will now end at 3:30pm, with the overall leaderboard ending at 3:45pm.

Again, our apologies for the inconvenience.

Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 1:04pm
by Tommelz
Thanks for fixing the issues and giving rewards for compensation, which are pretty nice. *cough*please crash twice a day*cough*

Just kidding, my life had no purpose for that hour. 

Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 1:13pm
by mojoe
I just wanted to buy a Noob Starter Pack


Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 1:15pm
by Tommelz
On a more serious note... I just noticed my daily holo event page says I'm unranked. Are you going to fix that aswell?

Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 1:22pm
by Sinned
I didn't get any compensation 🙄

Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 1:53pm
by W0BS
Daily holo got reset lol

Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 2:00pm
by Anexanhume
Please fix daily holo. I need the reward for bundle.

Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 2:16pm
by -Boobie-
The holo crystals reset. That needs to be fixed as myself and my faction members went out of their way to do these stupid holomissions the past 24hrs.

Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 2:28pm
by riddle_explos
Daily holo LB is now fixed for me. Thank you.

Re: Game Outage - 12pm to 1pm PDT May 25th

PostPosted: May 25 2017, 2:42pm
by Lord_Anthony
Tried logging in during the outage🤔