How to ask us questions!

Ask questions and share your feedback.

How to ask us questions!

Postby ATA_Ness » Apr 19 2017, 2:08pm

Hello Agents!

If you have a in-game mechanic question, need to recover your account, or you're experiencing technical issues, shoot us a message through the in-game feedback channels!
(We're moving away from our support email.)

You can access feedback through the "?" icon at the top right of your main screen > Help.
Once the support team responds, you will see an alert in the help section.


Examples of questions you should probably ask us in feedback:
-Help, I got a new phone and I can't access my old account!
-My game crashed while I was opening a creator, and I'm not sure which monsters I got!
-My tokens are lost. What happened?

Things you can ask here:

-Questions that other players can help you answer (eg. "How do I make more gold?")
-Feedback, especially ones you would like to discuss with the community. We look through these, we promise!

Thanks :)
ATA_Ness
Support
 
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Re: How to ask us questions!

Postby alucardrocks » May 10 2017, 6:56pm

Can I please have my chat back it was revoked I was just upset because others were being mean and rude I won't post inappropriate comments any more I just want to be able to talk to my faction members it says I've been permanently message banned
alucardrocks
 
Posts: 8
Joined: Oct 5 2016, 12:09pm

Re: How to ask us questions!

Postby sabersteve » May 10 2017, 8:34pm

If your ban is "permanent" then you need to wait 30 days, then send feed back, asking to have it lifted.
sabersteve
 
Posts: 470
Joined: May 24 2015, 8:31pm

Re: How to ask us questions!

Postby alucardrocks » May 11 2017, 7:25am

Is that the only way ? I have to wait 30 days ?
alucardrocks
 
Posts: 8
Joined: Oct 5 2016, 12:09pm

Re: How to ask us questions!

Postby L3G3ND_Z3R0 » May 11 2017, 8:40am

Support has been great to me, very helpful recovering my account several times now, and their responce was fast, thank you @support, yours truly, LZ
L3G3ND_Z3R0
 
Posts: 43
Joined: Jan 4 2016, 4:15am

Not happy smash chest

Postby Apex456 » May 11 2017, 3:18pm

I purchased a smash chest this morning and it reset with the new event may i PLEASE get my 250 ex back please
Apex456
 
Posts: 8
Joined: Aug 12 2016, 3:32pm

Re: How to ask us questions!

Postby coltrooster » May 23 2017, 3:23pm

ATA_Ness wrote:Hello Agents!

If you have a in-game mechanic question, need to recover your account, or you're experiencing technical issues, shoot us a message through the in-game feedback channels!
(We're moving away from our support email.)

You can access feedback through the "?" icon at the top right of your main screen > Help.
Once the support team responds, you will see an alert in the help section.


Examples of questions you should probably ask us in feedback:
-Help, I got a new phone and I can't access my old account!
-My game crashed while I was opening a creator, and I'm not sure which monsters I got!
-My tokens are lost. What happened?

Things you can ask here:

-Questions that other players can help you answer (eg. "How do I make more gold?")
-Feedback, especially ones you would like to discuss with the community. We look through these, we promise!

Thanks :)

Only if you'd actually reply to mine :|
coltrooster
 
Posts: 261
Joined: Dec 19 2015, 4:59pm

Re: How to ask us questions!

Postby alucardrocks » Jun 2 2017, 6:44pm

Hi it's me you guys permanently silenced me 23 days ago I was wondering if you could please lift my ban I've learned my lesson
alucardrocks
 
Posts: 8
Joined: Oct 5 2016, 12:09pm

Re: How to ask us questions!

Postby alucardrocks » Jun 3 2017, 7:07am

Please may I have my chat back it's been 23 days now I'm sorry I won't cause any more trouble
alucardrocks
 
Posts: 8
Joined: Oct 5 2016, 12:09pm

Re: How to ask us questions!

Postby Voidspear » Jun 3 2017, 2:01pm

The irony is real 

Do what this post says after you wait for another week. They *tend* to lift perms after a month
Voidspear
 
Posts: 3296
Joined: Jan 22 2015, 4:29pm

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